Your Cargo, Fully Protected
We have built multiple layers of verification, tracking, and accountability to ensure every shipment is secure and every transaction is trustworthy.
Driver Verification
Every driver on DTC goes through a rigorous verification process before they can accept jobs.
Document Verification
Every driver must submit a valid Driver's License with expiration tracking and Vehicle Registration (Librea) proving legal ownership or delegation.
Profile Photo
Drivers provide a clear profile photo for identity confirmation. This helps shippers recognize their assigned driver.
Vehicle Registration
Each vehicle is verified with license plate, type, and carrying capacity. Active/inactive status is managed by admin.
Admin Approval
All documents are reviewed and approved or rejected by DTC admin staff before a driver can go active on the platform.
Real-time Cargo Tracking
Know exactly where your cargo is at all times. Our GPS tracking system provides continuous updates from pickup to delivery.
Real-time GPS Tracking
Continuous GPS monitoring from journey start to completion. Shippers can see driver location on a live map at all times.
Route Recording
Route points are recorded continuously during every journey, creating a complete audit trail of the cargo's path.
Secure Data
All tracking data is secured and only shared with relevant parties during active journeys. Privacy is protected.
Accountability System
Our rating and delinquency tracking systems ensure high standards and protect all users.
Rating System
After every journey, both shipper and driver rate each other (1-5 stars) with optional comments. Ratings build trust and help others make informed decisions.
Delinquency Tracking
The platform tracks violations (late arrival, rude behavior, cancellations) with severity levels (Low, Medium, High, Critical) and point-based scoring.
Automatic Banning
Users who accumulate too many delinquency points are automatically banned for a configurable duration (7, 30, 90+ days).
Admin Oversight
DTC admins can manually ban or unban users, resolve disputes, and intervene when necessary to maintain platform safety.
Driver Account Statuses
Understanding driver statuses helps shippers know who they are working with.
Active
All documents approved, vehicle registered, subscription active. Can receive requests.
Inactive - Documents Pending
Documents uploaded but awaiting admin review.
Inactive - Documents Rejected
One or more documents were rejected. Must re-upload.
Inactive - Documents Missing
Must upload all required documents.
Inactive - Vehicle Not Registered
Must register a vehicle first.
Inactive - No Subscription
Must purchase or renew a subscription plan.
Inactive - Banned
Account suspended due to policy violation.
Cancellation Policy
Either party can cancel a request, but cancellations are tracked and may result in penalties:
- Shipper Cancels: All matched drivers are notified; the request is removed.
- Driver Cancels: Only that driver's participation is withdrawn; the shipper can select another driver.
- Admin Cancels: Administrative intervention (e.g., fraud, safety concern).
- System Cancels: Automatic cancellation due to timeout or rule violation.
Note: Every cancellation requires selecting a reason from a predefined list, and all cancellations are logged for audit. Excessive cancellations may result in temporary or permanent account suspension.
Ship with Confidence
Our safety measures ensure your cargo is protected at every step. Join thousands of shippers and drivers who trust DTC.